Jonitogel Privacy Policy for Malaysian Players

Depending on how you use Jonitogel, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, gender where legally relevant, and government-issued identity document details.
• Contact information: residential address, email address, mobile number, and communication preferences.
• Account information: username, encrypted credentials, account status, verification history, login records, and security settings.
• Payment information: transaction references, selected payment method, account-holder name, deposit and withdrawal records, and limited bank or e-wallet details.
• Betting information: wagers, game sessions, bonus use, MYR balances, wins, losses, and account limits.
• Technical information: IP address, device type, browser, operating system, approximate location, and security event logs.
• Support information: messages, complaint records, verification discussions, and responsible gambling requests.

Payment records may refer to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong. Jonitogel does not request a full online banking password or e-wallet security code.

Most information is supplied directly when you register with Jonitogel, update your profile, complete KYC, deposit or withdraw funds, set account limits, submit a complaint, or contact customer support.

Jonitogel also creates records when you place an EPL, UFC, or Liga Super Malaysia wager, play a live casino game, activate a bonus, or use a responsible gambling tool. Technical records may be collected automatically to maintain sessions, remember preferences, prevent fraud, and investigate unusual activity.

We may receive limited verification or transaction information from payment processors, identity-checking providers, game suppliers, security providers, and banks. Such information is used only where reasonably necessary to confirm an account, complete a requested transaction, protect the Jonitogel service, or meet a legal obligation.

Jonitogel may require a MyKad, passport, driving licence, proof of address, payment ownership evidence, or source-of-funds documentation. The documents requested will depend on account activity, withdrawal value, security signals, and applicable compliance obligations.

Verification helps Jonitogel confirm that an account belongs to an adult, prevent duplicate accounts, reduce payment fraud, detect money laundering risks, and ensure that a withdrawal is returned to an authorised person. Automated systems may flag unusual deposits, rapid changes in payment method, repeated failed logins, bonus abuse, or suspicious wagering patterns for review.

A security or risk decision may include automated indicators, but significant account restrictions are subject to appropriate review where practicable. Players may contact Jonitogel support if they believe a security decision was based on incomplete or inaccurate information.

Jonitogel may use cookies and similar local technologies to keep users signed in, preserve language and display preferences, measure technical performance, remember consent choices, and protect accounts. Essential cookies are required for core security and transaction functions.

Performance records help Jonitogel identify slow pages, failed deposits, interrupted live football sessions, or device-specific errors affecting users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere. These records are used to improve service reliability rather than to identify a player's private interests outside the Jonitogel platform.

Browser settings may permit users to block or delete cookies. Some Jonitogel functions may not operate correctly if essential storage is disabled, particularly login security, account verification, and payment-session controls.

Jonitogel does not sell or rent personal information. Information may be disclosed only to service providers and other recipients where disclosure is necessary, proportionate, and subject to appropriate safeguards.

• Identity verification and anti-fraud service providers.
• Payment processors, participating banks, and e-wallet operators.
• Game, sportsbook, hosting, security, and technical support suppliers.
• Professional advisers, auditors, and dispute-resolution personnel.
• Law enforcement, courts, licensing bodies, or competent authorities where disclosure is lawfully required.
• A successor organisation if the Jonitogel business is restructured, provided applicable confidentiality protections remain in place.

Service providers may use information only for agreed purposes and must protect it according to contractual, technical, and legal requirements.

Jonitogel serves Malaysian players through an international technical and operational structure. Personal information may therefore be processed in jurisdictions outside Malaysia by hosting, verification, payment, security, or customer-service providers.

Privacy laws differ between countries. Where Jonitogel transfers information internationally, reasonable contractual and technical safeguards are used to protect the information and limit its use to the stated purpose. These measures may include data-processing agreements, confidentiality duties, access controls, encryption, and transfer assessments.

Jonitogel reviews important service providers according to the sensitivity of the information they handle. Access is restricted to personnel and systems with a legitimate operational need.

Jonitogel retains personal information only for as long as reasonably required for the purpose for which it was collected and for applicable legal, licensing, security, accounting, tax, dispute, and responsible gambling obligations.

Closing a Jonitogel account does not result in immediate deletion of every record. Transaction histories, KYC evidence, exclusion status, fraud-prevention records, complaints, and betting settlements may need to be retained for a defined period. This protects players, supports investigations, prevents a self-excluded person from reopening an account, and enables Jonitogel to respond to lawful enquiries.

When retention is no longer justified, information is securely deleted, anonymised, or placed beyond routine use. Anonymised statistics may be retained because they no longer identify a particular player.

Subject to applicable requirements and your preferences, Jonitogel may send information about bonuses, EPL markets, Liga Super Malaysia coverage, live casino games, loyalty benefits, or service updates. Promotional communication preferences may be changed through available account controls or by asking support.

Jonitogel may still send essential messages after marketing is disabled. These include security warnings, KYC requests, payment confirmations, changes to legal terms, responsible gambling notices, and responses to a support request.

Marketing preferences do not override active self-exclusion. Promotional messages should stop when a Jonitogel account enters self-exclusion, subject to reasonable technical processing time.

Jonitogel may analyse deposit frequency, session duration, changes in stake size, repeated attempts to increase limits, and other account indicators to support responsible gambling measures. Such analysis may lead to a wellbeing message, limit review, request for additional information, cooling-off recommendation, or account restriction.

Information relating to deposit limits, time-outs, support interactions, and self-exclusion may be retained after account closure where needed to honour the player's request and prevent circumvention. Jonitogel treats these records as confidential and limits access to authorised staff.

Players aged under 21 must not register or gamble. Details about limits, time-outs, and self-exclusion are available on the Responsible Gambling page.

Jonitogel may update this Privacy Policy to reflect changes in services, security practices, technology, licensing expectations, or applicable law. The revised effective date will be displayed at the top of this page.

Where a change materially affects how Jonitogel uses personal information, reasonable notice will be provided through the platform or an account communication. Continued use after the effective date means the updated policy applies to subsequent processing, subject to rights available under applicable law.

Players should review this page periodically. Previous processing remains governed by the policy and lawful grounds applicable when that processing occurred.

Questions, access requests, correction requests, privacy complaints, and concerns about account security may be directed to the Jonitogel privacy support team. To protect your account, Jonitogel may request identity verification before disclosing or changing personal information.

Provide your registered username, a concise description of the request, and the information needed to identify the relevant account record. Do not send a full payment password, PIN, or one-time security code.